Help center

How can we help?

20 topics across 7 categories

Getting started

Browse without an account

Cinema, Shorts, Live, Channels, and Library are all free and open. No sign-in needed to watch.

Sign in or create an account

Save videos, follow channels, leave comments, and unlock the creator workflow.

How the modes work

What Cinema, Shorts, Channels, and Library are for and when to use each.

For viewers

Watching Shorts

Vertical, swipeable, under 60 seconds. Mute toggle is shared across all Shorts in the session.

Searching the library

Filter by category, sort by recency or duration, browse the full catalog.

For creators

Why create on urPet.TV

Industry-leading 55–80% revenue share, fair discovery, animal-first audience.

Apply to create

Three-step onboarding, ~5 minutes. Free to start. Stripe Connect for payouts.

How earnings work

55% standard / 70% nonprofit / 80% featured. Monthly Stripe payouts. $25 minimum.

Curator vs creator

Curators build channels from existing platform content. Original creators always keep their full revenue.

Policies & safety

Community guidelines

What's allowed, what isn't, and how the strike system works.

Animal welfare policy

Zero tolerance for cruelty. Confirmed cases reported to authorities. Cruelty strikes never expire.

Creator terms

Creator liability, sponsorship disclosure, tax responsibility.

Copyright & DMCA

How DMCA works here

Plain-English overview of takedowns, counter-notices, and the three-strike rule.

File a takedown

Use this if your copyrighted work appears on the platform without your permission.

File a counter-notice

Use this if your video was removed and you believe the takedown was incorrect.

Full Copyright Policy

The binding legal text for copyright on the platform.

Account & billing

Account settings

Email, password, notifications, payouts, and account deletion.

Privacy policy

What we collect, why, and how to request your data or deletion.

Terms of service

The agreement that governs use of the platform.

Contact us

Six routing addresses (general, creators, press, safety, copyright, legal).

Still stuck?

A human reads every contact email. Response time varies by category.

Contact support